Member Article

Simon Jersey shortlisted in UK Customer Satisfaction Awards 2018

Lancashire uniform provider, Simon Jersey, has been nominated in the UK’s most important customer service awards.

The Altham-based company is shortlisted in the Best Use of Technology category in the UK Customer Satisfaction Awards 2018.

The awards are run by the Institute of Customer Service. They recognise those businesses that have implemented successful and innovative customer service strategies.

Simon Jersey impressed the organisers with its use of Zendesk customer management software. The software has transformed the way the company communicates with all of its customers, which range in size from one to 170,000 uniform wearers, and has led to improvements across the business.

It allows advisors to answer enquiries quickly and efficiently and gives customers the opportunity to rate every contact. Since its implementation the new technology has led directly to overall satisfaction increasing to 92%.

The awards ceremony will take place in March 2018 when Simon Jersey will be up against organisations including Talk Talk, Vodafone and EDF Energy.

Simon Woods, head of customer service, said: “The new technology has led to significant improvements in how we manage customer relationships. We’re incredibly proud of how our team has embraced the changes, putting customers at the heart of everything we do. “Being shortlisted with some of the UK’s best-known organisations is an award in itself but we’ll have our fingers tightly crossed for the awards ceremony next year.”

The full list of nominated businesses is available to view on the Institute of Customer Service’s Website

This was posted in Bdaily's Members' News section by Simon Jersey .