Member Article

MOTABILITY AWARD FOR FAMILY RUN DEALER

Family owned and run Swansway Group has been commended in the Website of the Year category of the national, annual Motability Scheme Dealer Awards.

The Motability scheme gives the freedom of the road to disabled people in receipt of higher rate disability benefits and the enhanced mobility component of PIP. The Dealer Awards programme rewards best practice by dealers and ensures customers receive exemplary customer service across the nationwide network.

The awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance.

Swansway Motability Specialist, Elliot Harrington, explained, “It’s so important to make our Motability customers feel comfortable and at ease in our dealerships, which can sometimes feel a little intimidating. We focus on finding out exactly what their needs are and how we can help them get the freedom that having your own transportation brings.

“Our website is very often the first contact customers have with our business, so it’s especially good to know that we’re offering a great service to our potential Motability customers here too”, added Elliot.

Peter Wilson, General Manager – Dealer Relations at Motability Operations Ltd, explains:

“We are really impressed with the achievements of Swansway Motor Group. The annual Awards allow us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same.

“It is testament to the high standards and expert knowledge of Swansway Motor Group that they’ve been recognised– congratulations to them for their well-deserved Motability Scheme Dealer Award.”

Celebrating their Motability Scheme Dealer Award win, David Smyth, Director, commented, “We’re thrilled to be commended for our website with a Motability Scheme Dealer Award. Our entire team is proud to have been recognised for their work with the Scheme in 2017 and we look forward to continuing our award-winning approach to customer service in the 2018.”

ENDS

This was posted in Bdaily's Members' News section by Swansway Group .