Member Article

Local housebuilder receives five stars for customer satisfaction

Local housebuilder Barratt Developments Yorkshire West, which encompasses the Barratt and David Wilson Homes brands, has received the maximum five star rating in the new Home Builders Federation (HBF) annual New Homes Survey for the ninth year in a row. David Wilson Homes currently has its Hewenden Ridge development in Cullingworth.

The number of stars awarded is based on responses to the question “would you recommend your builder to a friend?” For Barratt Developments to have been awarded five stars means that over 90% of its customers would recommend their homes to a friend.

Barratt is currently the only major national housebuilder to be rated as five star for nine years in a row, having first been awarded the accolade back in 2010. With 2018 also being the 60th anniversary year for the Barratt Homes brand, the new five star rating award is a double celebration for the housebuilder.

The HBF New Homes Survey is one of the largest surveys of its type in the country with nearly 40,000 people who have recently bought a new build home completing it. The simple 1-5 star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers.

The high customer satisfaction for Barratt and David Wilson Homes is a product of the housebuilder’s commitment to building high quality homes and creating great places. Coupled with its focus on looking after customers, particularly post sale, all of this combined produces the high recommendation scores.

Stewart Baseley, executive chairman of the Home Builders Federation, said: “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a housebuilding business, and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in Barratt Developments and the homes they build.”

Ian Ruthven, Managing Director at Barratt Developments Yorkshire West said: “We are very proud to be independently rated as a five star builder, and to be the only major national housebuilder to have five stars for nine years in a row. To us this is the most important industry award, which is why we put so much effort into building high quality homes in the first place and then looking after our customers as much as possible. It is great to know that more than 90% of our customers would recommend us to a friend.”

This was posted in Bdaily's Members' News section by Richard Savage .