Bathroom supplier makes £142k investment to improve customer service

Easy Bathrooms, a bathroom and tile supplier headquartered in Birstall, West Yorkshire, has made a £142k investment in its distribution channels, in a commitment to improve its customer service.

Kate Hudson has joined the firm as distribution and transport manager in a newly-created role, which will see her running the retailer’s 110,000 sq ft depot.

She will also coordinate deliveries, both to the firm’s network of showrooms, and to trade customers and consumers throughout the UK.

Alongside the expansion of the team, Easy Bathrooms has also invested heavily in six new delivery vans, creating a fleet of 11 vehicles. Once in operation, various driver roles will also be created at the head office.

Easy Bathrooms’ head of retail, Neil Bell, said: “We’re going through a period of sustained growth - we’ve opened 10 showrooms in the past 12 months, for example - but it’s important that we uphold, and even improve, our customer service levels as we go.

“We’ve recognised that, within the bathroom industry, it is the delivery aspect which often receives the most complaints. The majority of our competitors use external couriers, but we want to keep our delivery service in-house, so that we have total control over it.

“Kate is a very experienced addition to our warehouse team, and with the purchase of the new vans, it means that we’ll be able to provide a faster and more accurate delivery, every time.”

Easy Bathrooms recently secured £2m of funding from ThinCats, which will allow the firm to expand further, with an additional six stores planned throughout the south of the UK over the next six months.

Currently employing 145 staff, this will create an additional 30 jobs, both in the showrooms and at the Yorkshire head office.

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