Member Article

Carewatch Care Services Ltd appoints new CEO committed to driving growth and service excellence

Carewatch Care Services Ltd, one of the UK’s leading home care and companionship providers, has appointed Mark Stephenson, a healthcare professional with more than 15 years of leadership experience, as its new CEO to drive growth and service excellence.

Mark has managed businesses across a range of industry sectors including clinical home care, dentistry and pharmaceuticals, and has a clear understanding of the healthcare market.

He joins Carewatch at an exciting time, as it seeks to grow its private pay business as well as continue to serve its local authority customers nationwide.

“I am delighted to join a care provider that puts quality first and continually invests in its staff and operations to stand apart from the competition,“ said Mark.* “Carewatch employees care passionately about the vulnerable service users they support and form the backbone of the business, so I feel honoured to lead them. Challenges facing the care sector, such as funding constraints and recruitment, make it a tough market, especially with local authority commissioners where acceptable margins and on-time payment seem more and more challenging. Privately funded care is showing good growth and is an area that this business can really thrive in – whilst never forgetting its heritage in local authority. I will work tirelessly to build the business, maintain quality and communicate the importance of care in our society.”*

Mark will be responsible for managing all of Carewatch’s owned and franchised operations and will spearhead the company’s growth, utilising new technology and systems to drive expansion.

Carewatch Care Services Ltd.’s former CEO Scott Christie, remains at the company as a non-executive director to support its strategic and quality agendas as well as continuing to Chair our staffing agency business RMR.

Over four years as CEO, Scott successfully led the strategy to position Carewatch as a high-quality provider of home care both for privately and public funded clients. This has been facilitated by delivering innovations in technology and upgrading the Group’s core operating platforms.

The Group refinanced in March 2017, and latterly Scott led the strategic focus on private pay and other higher margin services to ensure quality care remains affordable with motivated staff.

“Carewatch is a dynamic, forward-thinking care provider with a strong team and big ambitions for the future, so Mark is a key strategic hire,“ commented Scott. “*We believe Mark’s experience and expertise position him perfectly as our new CEO and I’m sure I speak on behalf of everyone at the company when I offer him a warm welcome and wish him every success in his new role.” *

This was posted in Bdaily's Members' News section by Carewatch .