Delay compensation company airFair launches new streamlined app

Newcastle-based flight delay compensation company airFair has released an enhanced version of its app with new technology to streamline the claims process.

The app now features a boarding pass scanner that allows passengers to check whether or not they are eligible for compensation without having to enter any details.

airFair users are kept up to date during the claim process via the app’s dashboard monitor. They can also remain logged in, further speeding up the user journey.

Consumers only need their boarding card for scanning to start a claim. But without it, a check can still be made with a booking reference, flight number, or details of departure date and destination airport.

airFair’s app was launched in October 2016 by Newcastle-headquartered fintech enterprise Allay. Since then, it has since helped consumers in the UK, France, Spain and Germany retrieve more than £1m in flight delay compensation.

Anyone who has experienced a delay of three hours or more in the last six years, when travelling either from an airport in the European Union or to an EU member state with an EU airline, is able to make a claim.

Rahul Sharma of airFair said: “While there has been an increase in claims since the launch of the airFair App, we’ve been continuously developing its technology to quicken the process for users.

“A claim can now be launched within minutes from as early as in the departure lounge, so there’s no reason for passengers not to check if they are eligible.”

He continued: “We understand that consumers are short on time and want convenience which inspired the app’s enhancements.

“Claiming compensation direct through the airline can be time-consuming and frustrating as they look for loopholes to avoid paying out, but using the app removes this hassle from passengers as our claims specialists do all of the legwork.”

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