Member Article

Double triumph for Switch2 in national energy awards

Saltaire-based Switch2 Energy is celebrating a double win in The Decentralised Energy Awards.

Fiona McDonald, Head of Customer Services for Switch2, won the Champion Award in recognition of her commitment to putting the customer at the heart of Switch2’s business, and her leadership in raising standards of customer care within the heat network industry.

Her important national role in championing heat network customer protection was recognised by the Association for Decentralised Energy (ADE) judging panel. They said: “Fiona’s contribution to the wider industry and her organisation impressed the judges, as did her determination to making sure customer needs drive the solution.”

Switch2 also won the Domestic Award – for its partnership with Wolverhampton Homes. This involved developing, implementing and operating a complete heat metering strategy for three residential sites. The installation of Switch2’s pay-as-you-go smart meters has given residents full visibility of how much heat they are using and how much it is costing them. It also provides a simple and flexible payment system that is managed by Switch2’s billing team.

In moving from a flat-rate charging scheme, energy billing is fairer, with residents expected to reduce payments by 30 to 50%. This is driving lower CO2 emissions as customers are encouraged to moderate their consumption.

Stuart Hobbs, Sustainability Manager of Wolverhampton Homes, said: “We are proud to share this award with Switch2 Energy and to work together to tackle fuel poverty and provide affordable, reliable heat to our residents.”

Kirsty Lambert, Director of Switch2 Energy, said: “ We are extremely proud to win two of the eight prestigious awards. I would like to thank our fantastic and talented team, especially Fiona McDonald, who ensures that customer excellence is at the heart of everything Switch2 does. Her leadership within the company is outstanding, but she also plays a huge role in improving customer service standards across the wider heat network industry.“

It is the third year of success for Switch2 at the ADE awards, having won the Customer Engagement Award of the Decade last year, and an award for outstanding customer care in 2016. This year, the company was also shortlisted for the Innovation Award.

This was posted in Bdaily's Members' News section by Switch2 Energy Ltd .