Member Article

Snap-On integrates business units to offer complete dealer management service

autoVHC and Dealer Network Solutions strands to provide complete sales and aftersales data for full dealership performance overview

Snap-On Business Solutions is combining the expertise of two if its business units in order to provide dealerships with a service for analysing overall performance.

Through electronic vehicle health check provider autoVHC and its Dealer Network Solutions (DNS) division, Snap-On Business Solutions has developed a combined offering that will allow dealerships to track overall business performance through vital sales and aftersales key performance information.

The business units, which currently count leading manufactures such as BMW, Ford, Hyundai, JCB, Jeep, JLR, Mercedes-Benz, Nissan, PSA, Renault and Volvo among their customers, will now offer a joint business management service that enables manufacturers, dealer groups, and dealerships to track key metrics and identify opportunities for future development.

autoVHC’s software guides service departments through vehicle health checks and the sale of identified work when servicing a vehicle, providing detailed analytics on a service department’s performance. DNS reports on network and dealer profitability tracking all of the most important key metrics.

By combining expertise in aftersales performance monitoring with a long-standing business intelligence solution, customers will have access to richer analytics that cover all operational areas of their dealerships.

Chris Lowe, Consultant at Dealer Network Solutions, said: “Offering a joint service alongside our autoVHC offering is especially important as aftersales activities represent an increasing proportion of a typical dealership’s profitability.

“Combining aftersales data with a detailed overview of the sales side of a dealership will allow us to offer manufacturers and dealerships with an even more comprehensive view of their current business performance.”

Chris Saunders, autoVHC’s Business Unit Director, added: “This joined-up approach is the natural next step in Snap-on Business Solutions’ service offering. Vehicle aftersales is increasingly critical for dealership profitability, so it makes sense for dealers to extend enterprise resource planning from the initial sale through to the aftercare process.

“We shall enable customers to achieve rich data analytics and optimise performance long after an initial sale, enabling maximum profitability and performance from each individual vehicle.”

This was posted in Bdaily's Members' News section by autoVHC .