Member Article

Restoring your tenants confidence with ‘Find my Engineer’ technology

Location and mobile technology experts, Localz, have been announced as the latest software partner for Castleton Technology Plc.

Housing Associations within the Castleton portfolio will gain valuable oversight to their operations and new service transparency to their customers through ‘Find My Engineer’. Ian Stewart, Commercial Sales Manager for Castleton commented; “With an industry average of 20% failed appointments and each failed appointment costing up to £100, it is business critical for Housing Authorities to reduce the time wasted and costs incurred associated with these failed appointments to improve services for social housing customers. Our partnership with Localz will help our customers achieve this objective”.

The ‘Find my Engineer’ solution provides the ultimate transparency by giving customers access to real-time location tracking when the operative is en route. Accurate ETAs are provided, which take live traffic conditions into account. Localz own research shows that 65% of consumers say that viewing their service provider’s ETA is the most important feature on a service provider’s mobile app.

Housing Associations using ‘Find my Engineer’ will also benefit from reduced inbound service calls, such as, frustrated tenants querying: “my toilet is blocked, I need to pick my kids up from school. What’s the ETA of my plumber?” to the call centre. Instead, replacing it with real-time map tracking of their engineer, so they can see if they’re 10 minutes away or 2 hours away, giving flexibility to pop out.

Localz client portfolio already includes the largest UK energy provider, British Gas, who achieved a 17% increase in the first-time access rate of their engineers through Localz platform. Both Castleton and Localz will be taking on the upcoming CIH Repairs and Maintenance conference later this month, plus a number of webinars to preview the solution to customers.

“Localz’s exciting new partnership with Castleton demonstrates their continued drive to innovate in the social housing sector. The integration of our “On my way” technology into their leading housing management solutions, provides not only increased productivity savings for their customers but a great customer experience for the tenants also” – Charles Bullock, Partnership Director, Localz

This was posted in Bdaily's Members' News section by Localz .