Member Article

Perfect Score for Sophie

Family-owned Stoke Audi is super-proud of their Apprentice Service Advisor, Sophie Simmonds, who along with Master Technician, Steve Smith, has scored 100% across the board in a recent Audi Aftersales mystery shop.

The LIS test (Leistung in Service) translates to Performance in Service and the standards Audi expect are extremely high; sites have to achieve a minimum of 90% to pass.

Chris Holmes, Area Service & Parts Manager for Audi UK commented, “Stoke Audi and Sophie have done a fantastic job in passing the Audi AG mystery shop with a 100% score. Sophie has shown the ‘Audi difference’ and delivered a truly premium customer experience and is a credit to Swansway Motor Group”.

Delighted, Stoke Audi, Aftersales Manager, Martin Scott, commented, “To say we’re delighted for an apprentice to pass this extremely rigorous test is an understatement; Sophie’s customer care skills and handling are exceptional and she excels in her role. A LIS test is difficult even for a fully qualified and experienced advisor to pass, so, Sophie should be very proud of what she’s achieved and it’s worth remembering she is an apprentice”.

This was posted in Bdaily's Members' News section by Karen Walker .