Hundreds of staff to get workspace upgrade with contact centre redevelopment

A contact centre in South Yorkshire is set for an upgrade as a telecoms giant plans to invest in a full refit.

BT Group has outlined plans for a full redevelopment of its contact centre on Wilmington Drive in Doncaster.

The telecoms giant employs more than 6,400 across the region, and generated more than £1.2bn for the Yorkshire and The Humber economy in GVA during the 2017-18 financial year according to BT Economic Impact Report.

The refurbishment of the centre, expected to start in the next few months is part of ‘The Better Workplace Programme’, a nationwide workplace improvement and consolidation scheme.

Nick Lane, managing director for consumer customer services at BT, commented: “Our BT Doncaster contact centre was opened in 1997 and this refurbishment will create the modern, future-fit building we want for colleagues.

“This site is important for BT and our teams here do a fantastic job supporting customers when they need help, advice or sign up for our services.

“We hope our colleagues will be inspired by the new office building we’re creating, which will give them the tools and environment to be able to thrive. This is also fantastic news for the town of Doncaster and the wider Yorkshire region.”

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