Member Article

Delivery Hero relies on SOTI to help deliver over one million meals every day

SOTI Inc., a provider of mobile and IoT management solutions, has been selected by global online food delivery company, Delivery Hero to enable its business-critical mobile deployment.

The Berlin-based platform operates online ordering services that allow customers to deliver food directly from partner restaurants to their home or office. With more than 310,000 restaurant partners across 40+ countries, Delivery Hero delivers more than one million meals a day.

Using the SOTI ONE Platform, it is now possible for Delivery Hero to update and restart its mobile devices in all partner restaurants within minutes from its global headquarters in Berlin. Over the past year, Delivery Hero deployed more than 100,000 SOTI-controlled devices to its partner restaurants, starting in its home market, Europe. Over the next few years, Delivery Hero plans a global rollout for all its 310,000 restaurant partners worldwide.

Delivery Hero’s rapid growth requires the company to bring on board new restaurant partners every day. Due to the rapid expansion of its business, Delivery Hero relies on the integration of numerous mobile order fulfilment solutions to operate the day to day business. Scalability is key as new technology cannot disrupt ongoing, time sensitive operations.

In 2016, Delivery Hero began to standardise order processing in its partner restaurants, replacing its existing devices with Lenovo Tab 4 tablets running the Android 7.1 operating system. With different country-specific solutions and over a hundred different order execution device models, the remote management and configuration of their devices was a huge challenge.

Initially, there was a basic management solution that controlled their mobile devices, but in some cases, more than a thousand restaurants had to be contacted individually by telephone in the event of an issue that required a device to be restarted. For this reason, Delivery Hero started to replace its technology with a new, comprehensive mobility solution, SOTI MobiControl, in 2018.

Due to SOTI’s technology which enables businesses to get up and running within minutes, new participating restaurants no longer require extensive training to use Delivery Hero’s fast-paced order processing technology. Partner restaurants are now immediately briefed directly by the service teams on how to use the company’s corporate devices and the corresponding delivery app. This integration allows Delivery Hero to accelerate their growth even further.

Reduced time and costs Delivery Hero chose to invest in SOTI’s flagship technology solution, SOTIMobiControl, due to its industry leading comprehensive scripting functions and the ability to manage the apps installed on their devices. “SOTI MobiControl is so powerful and easy-to-use that it allows a single IT person to manage over 100,000 Android devices located around the world,” says Julian Haberling, product specialist – Restaurant Partner Solutions, Delivery Hero.

“With SOTI, we saw significant time and cost savings. Most importantly, our customer support improved as partner restaurants experienced fewer problems with their order processing and in-store devices.”

“We are pleased to support Delivery Hero in its dynamic, global growth. For us, it is an absolute best-case example for how mobile transformation can be implemented in modern companies,” adds Stefan Mennecke, vice president, Sales – Central and Southern Europe, at SOTI. “Although all devices are external to the organisation, Delivery Hero can centrally manage, control and update them. This is an invaluable advantage for rapidly expanding companies in the growing mobile-first economy.”

This was posted in Bdaily's Members' News section by SOTI .