Member Article

DivideBuy receives Feefo Platinum Trusted Service Award 2020

DivideBuy, a leading LendTech company, has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Customer insight technology provider, Feefo, awards the Platinum Trusted Service to businesses who achieve the ‘Gold’ standard for three consecutive years. Businesses who achieve the Gold Trusted Service Award have collected over 50 Feefo reviews in a year and have achieved a service rating of 4.5 or higher.

This badge of approval is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Craig Williams, Call Centre Manager at DivideBuy, stated: “At DivideBuy, we are customer-centric and to be recognised by our customers via the Feefo platform is very much appreciated. To be a part of this exciting business with exceptional team members is a privilege. This award shows us that the steps we all take to make the customer journey easy is leading us in the right direction.”

Robert Flowers, CEO at DivideBuy, commented: “I am really proud that DivideBuy has been recognised as a Platinum Feefo partner. Consumer experience is at the very heart of all we do at DivideBuy. To be awarded a platinum status is testament to the amazing people we have throughout the business and the passion and dedication they have for delivering market-leading customer service.”

Congratulating DivideBuy on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

Steph continued: “Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic by matching it to a legitimate transaction in order to increase consumer confidence and enable businesses to make smarter business decisions.

This was posted in Bdaily's Members' News section by DivideBuy .