Member Article

Business Telecoms Systems Experts Help Key Wealth Management Firm Meet Client Demand During COVID-19

An Independent Financial Planning and Wealth Management firm has been able to sustain its 30 staff operation during lockdown, thanks to business telecoms systems experts, Armstrong Bell.

Founded in 1987, Prosser Knowles Associates Limited is one of the region’s leading Financial Planning and Wealth Management providers, with offices spanning Kidderminster, Worcester, Cheltenham and Gloucester.

With a growing client base, the family-run business appointed Armstrong Bell in autumn 2019 to resolve connectivity issues at its Gloucester based office, after experiencing significant difficulties with telecoms giant, BT.

Dedicated to providing tailored business communications, Armstrong Bell implemented a fast and reliable broadband solution together with a sophisticated telephone system; which not only integrated all regional offices but also extended to individual mobiles, so that staff could liaise with other team members and clients when out of the office.

With lockdown forcing businesses to operate remotely, the new, flexible solution has proved vital for ensuring Prosser Knowles Associates can continue to operate without any disruption to client service.

Dale Gough, Director of Prosser Knowles Associates, confirmed: “Like many businesses, we had a contract with BT for a number of years, without thinking about looking for an approachable telecoms systems provider who would be able to tailor a solution to our needs.

I’m thankful that we appointed Armstrong Bell prior to the outbreak of COVID-19, as without our new telephone system we simply would not have been able to maintain our client service level, while ensuring our staff could continue to work safely and remotely. At a time when individuals are concerned about their personal finances, this would have been detrimental to Prosser Knowles Associates as a business.“

Headquartered in Bromsgrove, Worcestershire, Armstrong Bell was founded by Managing Director, William Copley in 2001.

An established provider of business telecommunications systems, the firm works with over 500 SMES across the West Midlands region and UK wide.

In discussing the firm’s recent appointment by Prosser Knowles Associates, Managing Director, William Copley said: “Many SMEs are under the illusion that they have to use large organisations for their telecoms systems and get quickly frustrated with lengthy installation timeframes and a lack of personal customer service.

However, with many SMEs having to adapt to new and remote ways of working, it is vital to have a smart solution in place that is Simple Fast and Flexible. We at Armstrong bell are delighted to have been able to help Prosser Knowles Associates maintain ‘business as usual’ throughout the pandemic, particularly as they fall under a key worker bracket and have experienced an increase in client demand.“

This was posted in Bdaily's Members' News section by John Stone .