Member Article

Contact centre specialist launches innovative cloud platform

BrightCloud Group, the contact centre and customer experience specialist based in Leeds, is expanding its service offering with the launch of an innovative cloud platform, BCSquared.

BCSquared positions Brightcloud Group as the first single provider to offer a complete 360-degree managed service cloud platform based around the Cisco Webex Contact Centre.

Founded in 2011, BrightCloud Group specialises in offering implementation, integration and support services to Cisco contact centres throughout Europe. With a 25 strong team, the group has the UK’s largest team of experts who focus solely on Cisco Contact Centres.

Following on from a period of sustained growth, which saw revenue increase by 42% in 2019, BrightCloud Group is now further expanding its niche expertise in Cisco contact centre technology.

Alex Morrison, CEO of BrightCloud Group, said: “We understand contact centres and what is required for organisations of any size and stage of their digital transformation. We also recognise that migrating to the cloud is often complex.

“As we focus solely on Cisco Contact Centres here in the UK, we knew we had the in-house capabilities to create an innovative solution that can help to navigate this journey, removing all of the complexities in one package from one service provider.

“BCSquared, our newly developed cloud platform, is the perfect home for contact centres and unified communications. It enables call centres to move to the cloud quickly and efficiently, a process supported by our team of experts who advise and handle each step to make sure that our client’s customer service remains uncompromised throughout.”

Marking a key development in BrightCloud’s growth strategy, the launch of BCSquared is expected to play a pivotal role in achieving a 30 percent increase in revenue for this financial year.

With customers from diverse business sectors including automotive, finance, utility, public sector, and retail, the Brightcloud team recognises that the transition to cloud can vary for contact centres of varying sizes and across different industries.

The BCSquared platform can design and build bespoke hybrid solutions that integrate and manages the communication infrastructure needed. This supports a company’s digital transformation strategy and ultimately enables, advances, and optimises an omnichannel approach for contact centres.

BrightCloud Group is a leading specialist in the contact centre industry who deploy innovative world-class contact centres to clients across Europe, ranging from Fortune 50 companies to new organisations.

This was posted in Bdaily's Members' News section by Nick Hill .