Member Article

Mercedes-Benz of Stockport celebrates outstanding first year

LSH Auto UK, part of LSH International, one of the largest dealer groups for Mercedes-Benz cars worldwide, is celebrating an outstanding first year of trading at its flagship site, Mercedes-Benz of Stockport.

The state-of-the-art, purpose built, three storey facility launched in August 2019 and has become LSH Auto UK’s Mercedes-Benz hub for the North West, attracting an unprecedented number of new customers and sales leads in its first year.

Over the last 12 months, the business has grown new car sales by more than 21% and used car sales by 34%, despite the UK lockdown which closed the showroom in April, May and June 2020.

At the same time, LSH Auto UK grew its team at Mercedes-Benz of Stockport by 27% and is now recruiting for a further 15 positions.

Mercedes-Benz of Stockport has two buildings at the flagship site. From its 13,492sqm showroom – the Autohaus; a retail space for new and used cars. The site is also home to an aftersales facility and a 17,166sqm purpose-built high-tech Body, Paint and Repair Centre, which operates as LSH Auto UK’s regional Used Car Preparation Facility and Parts Distribution Centre.

Martyn Webb, Managing Director of LSH Auto UK, said: “Mercedes-Benz of Stockport has had a fantastic first year of trading. Despite the impact of Covid-19 and the UK lockdown, we’re in good shape and are looking forward to continuing to grow the business into 2021. Our success is testament to the fantastic team that we have and their commitment to delivering the best possible service to our customers.”

The business is now recruiting for experience partners to join its sales team, with 10 full time positions, four opportunities for weekend roles, and a full-time handover experience partner role.

During the lockdown period, the aftersales and servicing facilities at Mercedes-Benz of Stockport remained open in order to provide essential services for key workers including NHS staff, police and firefighters. The teams provided customer and technical assistance for Mercedes-Benz Commercial Vehicles used for a range of customers from emergency services, to home shopping, postal and parcel deliveries, utilities and breakdown services.

All LSH Auto UK sites are now open and operating on an appointment only basis to manage social distancing. A range of appropriate safety measures have been introduced to maintain the safety of customers and colleagues.

“We know that a number of our customers still wish to shield at home, so we have also launched a full digital platform to enable them to browse online, book a solo test drive from their home, buy online and choose either the click and collect option or home delivery. It’s been incredibly popular and our customer experience team have helped more than 19,000 customers over the phone or via online chat and emails over the past 12 months.

“We’re a business that always looks to the future and we never rest on our laurels. We’re constantly looking for ways to improve our service for our customers and we’re grateful for their continued support.”

This was posted in Bdaily's Members' News section by Anna Thomas .