BT announces plans to invest millions in Newcastle as it reduces nationwide sites from 300 to 30

A national communications company has revealed that it will be investing millions in Newcastle as a ‘key location’ in its future plans.

BT’s Gosforth contact centre is set for a multi-million-pound refurbishment, as the company reduces its number of sites from 300 to 30.

The five-year programme aims to “improve and consolidate” BT’s footprint, and to modernise the current workspace.

The company will also be investing in other sites in the Newcastle area, which are set to be announced soon.

James Ramsbotham, chief executive, North East England Chamber of Commerce, commented: “Our chamber member BT plays an important part in our regional economy both in terms of employment and connectivity.

“This investment is extremely welcome news and proof of its commitment to the North East and its substantial workforce. In the current challenging times, BT’s news is even more significant and a tremendous testament to its determination to provide the very best possible service to its customers.”

Nick Lane, managing director of customer service at BT’s consumer business, said: “Our refurbished building in Gosforth will bring our people together in an impressive and modern environment, transforming the way we work.

“Excitingly, it will continue to be an important location for BT in the North East. Our colleagues will benefit from working in a future-fit office environment with state of the art facilities designed around a central multi-use portal, with connected pods and refuel zones.”

Liz Needleman, BT Group regional lead for the North of England, added: “This is a real sign of BT’s continued commitment to Newcastle.

“Although many of us have been working from home successfully over the past few months, we also know that modern office environments are vital.

“I’m so pleased we are able to announce this investment and expansion at a time when it’s more important than ever to demonstrate our confidence in the North East’s ability to make a sustainable recovery from the impact of the Covid-19 pandemic.

“While we are today announcing this exciting refurbishment of the Gosforth office, we also have further offices within the Newcastle area, which will benefit from refurbishment. We plan to announce these locations in the coming months.”

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