North East orthodontics clinic doubles headcount following £675k funding package

A North East orthodontics chain has announced that it has doubled its headcount and opened three new locations following a six-figure funding package.

Queensway Orthodontics received the £675k funding from its banking partner Lloyds to help it invest in the three new clinics, which are in Consett, Bishop Auckland and Darlington

The funding has also supported the recruitment of more than 30 staff across its new premises, taking total headcount to 69.

This expansion follows a decade of strong growth for Queensway, which has seen turnover grow by 450 per cent, with patient numbers increasing by 400 per cent over the same period before the addition of the new sites.

Gavin Bennett, managing director at Queensway Orthodontics, commented: “The last few months have been a gamechanger for us, not just for our physical expansion, but the acceleration of our digital offering to help provide access to dental treatments throughout lockdown.

“The team at Lloyds Bank has been incredibly supportive, providing us with the flexibility to push back the opening of our new practices and focus on maintaining an outstanding service for our patients.

“Our online consultation platform, Smile Mate, has helped us reach more than 500 new customers, as well as maintain routine care for our existing clients.

“We have plenty of exciting plans in the pipeline to not only continue our recruitment drive to welcome more dental nurses to our practices, but also to continue to invest in the business’ digital transformation.”

Stuart Harper, healthcare relationship director at Lloyds Bank Commercial Banking, said: “We have worked with Queensway for almost a decade, and have witnessed the business go from strength to strength.

“By continually finding new ways to innovate and adapt to change, it has met the challenges posed by Covid-19 head on and helped more patients maintain access to high-quality dental and orthodontic treatment.

“Investing in local businesses like Queensway is at the heart of our commitment to helping Britain prosper, supporting the creation of new jobs and ultimately helping to boost the growth of the North East economy.”

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