Member Article

50,000 give Weldricks pharmacy chain the thumbs up

Independent community pharmacy chain, Weldricks, is celebrating a significant online retail milestone after reaching over 50,000 customer comments on Trustpilot.

Trustpilot is an online review platform that enables consumers to leave reviews about brands and business they use. It handles nearly a million new reviews every month.

Explains Allan Green, head of e-commerce at Weldricks: “Reaching over 50,000 reviews and a star rating of 4.9 is a huge achievement for us, not only because customers feel motivated to write a review of their own volition, but also since our focus has always been on providing a service that delivers 100% customer satisfaction, first time, every time.

“This applies throughout our business – online, in branch and at our Branch Support Centre in South Yorkshire – and the Trustpilot review milestone brings this to the fore as everyone in the business is responsible for delivering this success.

“From those who pick and pack the orders, to delivery drivers and the pharmacy teams who hand customers their ‘Click & Collect’ packages, there is a tangible passion and understanding of what it is to be part of Weldricks. Each and every member of staff strives to go the extra mile for each and every customer, that’s what the business is built on.”

Continues Allan: “It’s been interesting to see the effect of the pandemic on people’s shopping habits. We’ve seen a large number of new customers from all over the UK ordering online with us. We’ve also seen a rise in the number of younger people shopping with us, alongside growing numbers of older people who are embracing online retail.

“It’s our aim to provide everyone, irrespective of their location or age, with an outstanding customer experience so they order from us regularly and are happy to recommend Weldricks to family and friends. We’re up against strong competition from bigger players in the market, both online and on the high street, so it’s vital we grow and maintain our reputation as one of the UK’s leading community pharmacy chains.”

Concludes Allan: “At the end of the day, our continued success is all down to the amazing team of people who make up Weldricks. We’re always here for our customers whenever they need us, be it online, in branch or at the end of the phone, and it’s our job to support their long-term health and wellbeing as best we possibly can.”

This was posted in Bdaily's Members' News section by Kirsten Howells .