Member Article

West Midlands EPoS solutions provider successfully adapts to COVID-19, thanks to Armstrong Bell

A West Midlands Electronic Point of Sales [EPoS] solutions provider has successfully transformed how it operates under current lockdown restrictions, thanks to the help of business telecoms systems experts, Armstrong Bell.

Originally founded in 1975, Langley Business Systems is the region’s leading provider of EPoS solutions and Merchant Services for the hospitality, retail and garden & leisure industries.

During the initial lockdown period, the family-run firm were forced to close its doors but has successfully managed to stay open under current restrictions with the support of Armstrong Bell.

Focused on keeping staff safe and in work, Langley Business Systems reached out to the connectivity and telecoms provider to install a new solution that would enable employees to collaborate effectively from home in order to maintain customer service and support, whilst helping to drive new sales.

By installing a unified communications solution that is routed through any desktop, laptop or smart phone device, the Langley Business Systems team can now work from anywhere, at any time and without the requirement of a desk phone.

As a result, the business has been able to continue to support its customer base during this unprecedented period, whilst helping other hospitality establishments adapt to takeaways and save costs on credit card rates through its Merchant Services.

Richard Cox, Managing Director of Langley Business Systems, confirmed: “We originally switched to Armstrong Bell a few years ago, because of their approach to customer service compared to larger telecoms providers. When the second lockdown period was announced, I wanted to ensure that the business could stay open, particularly at a time when many hospitality establishments would need our support to switch to a takeaway service and contacted Armstrong Bell to see how they could help.

They have since installed a new unified communications system, where all calls are routed through a web app making it more efficient and easier to work from anywhere. This means we can continue to service our customers whilst keeping staff safe and adhering to social distancing measures. Long-term, the new system will enable us to work in a more flexible and agile way, allowing us to grow without additional costs in overhead.“

Founded by William Copley in 2001, Armstrong Bell provides business telecoms services to SMEs UK wide, ranging from VoIP, Cloud and Hosted Voice through to Business Mobile, WiFi and Broadband.

In understanding the challenges SMEs UK wide have faced since early 2020, Armstrong Bell have worked hard to help many businesses adapt how they work, collaborate and communicate during the lockdown period through simple, fast and flexible solutions.

Will added: “Over the last 8 months or so, many of our customers have completely transformed the way in which they work and have therefore had to adapt and invest in new telecoms and connectivity solutions as a result.

By introducing the concept of Smart Working, which enables staff to work any time, any place with anyone through collaborative and connected workspaces, businesses have reaped the reward of increased productivity, with employees benefitting from a better work life balance. Langley Business Systems is a prime example, demonstrating how flexible telecoms solutions are becoming increasingly important as businesses continue to adapt to the evolving pandemic and resulting Government restrictions.“

Headquartered in Bromsgrove, Worcestershire, Armstrong Bell employs a dedicated team of 20 staff members.

This was posted in Bdaily's Members' News section by Ruth Jones .