Member Article

IPI wins coveted “Succeed Together” Award at annual Co-op Partner Awards

Recognised for role in helping Co-op Group migrate its contact centre to the cloud

IP Integration (IPI), the digital contact centre specialist, has announced that, together with Genesys, the global leader in cloud customer experience and contact centre solutions, and its global systems integrator (SI) partner, it has received the coveted “Succeed Together” award at the annual Co-op Partner Awards. The team was collectively recognised for its role in helping the Co-op Group to migrate its contact centre operations to Genesys Cloud, the industry’s leading cloud contact centre platform from Genesys. The award honours organisations who demonstrate effective collaboration and who have found innovative new ways to deliver additional value.

“The “Succeed Together” Award shows how co-operating is what makes us different, that we’re better and stronger when we work together and collaborate well, and is given to suppliers that have found new ways to deliver additional value,” said Paul Kenyon, Connect Services Manager, Enterprise Services, Co-op Technology. “The Co-op is delighted with IPI’s continued support to Co-op Technology in 2020, and how it has engaged in such a challenging year.”

IPI has been a Co-op Group partner for more than 20 years – working closely with the team to deliver trusted solutions across its contact centre operations. This award win reflects IPI’s most recent work with Co-op Group, which saw the team working jointly with Genesys and its global SI partner to migrate its contact centre infrastructure from an on-premise to a cloud-based solution. This strategy enabled the Co-op Group’s contact centre to remain operational even at the height of the COVID-19 pandemic.

“The Co-op Group is a much-valued partner, so receiving an award that recognises the strength of our relationship is a huge honour,” said Dave Glasgow, founding director at IPI – Director of Strategic Alliances. “IPI places a great importance on always delivering the most innovative solutions to our clients. This award reflects that continued collaboration and commitment to our clients, and we look forward to extending our partnership with the Co-op Group over the years to come.”

“In the current climate, businesses are looking to add a more empathetic and personalised touch to their customer experience,” says Mark Armstrong, Director at Genesys. “We have been working diligently with IPI, our SI partner and Co-op to ensure that its cloud transformation provides tangible benefits to the business. We are delighted for the project to have been recognised with the Succeed Together award and congratulate everyone involved in the success of the project.”

The award is IPI’s second from the Co-op Group – previously winning the ‘Show you Care’ award which recognised IPI’s shared values in encouraging its staff to make a difference within the community.

This was posted in Bdaily's Members' News section by J M Larsen .