Member Article

IPI picks up EMEA Partner of the Year award from Genesys

IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, the global leader in cloud customer experience and contact centre solutions, with the EMEA Partner of the Year – Net New Logo Award. The award was presented in recognition of IPI’s role in guiding new and existing clients through cloud contact centre migration journeys in 2020.

Throughout 2020, IPI worked with Genesys and its customers to ensure they continued to deliver the best experience to their end customers, whilst driving value from digital technologies. IPI has been a Genesys Cloud Partner since 2019 and has invested heavily in understanding, supporting and complementing the Genesys contact centre portfolio. This includes developing a programme that removes the risks associated with moving to cloud-based contact centre environments and ensuring clients can maximise their investments while offering increasingly innovative services. The programme builds on IPI’s 20 plus years of designing and supporting some of the UK’s busiest and highest-performing contact centres.

“We are thrilled to accept the EMEA Partner of the Year – Net New Logo Award. The contact centre industry has been turned on its head this past year, with more organisations than ever before looking to move to the cloud and make their operations fully digitised in an effort to keep operations and customer experiences running smoothly,” said Dave Glasgow, Director at IPI. “Along with Genesys Cloud offering and our own integrated portfolio of in-house developed cloud-based applications, we have been able to offer our customers the expertise of our experienced consulting team. This has enabled us to help large organisations make the move to cloud at no risk to their operations and gain the benefits of digital channels quickly, whilst also working round-the-clock to support clients – both new and existing.”

“Cloud contact centre technology is driving the market today as businesses are looking for ways to provide personalised experiences to their customers and to truly differentiate themselves in the market. IPI has the right approach to guiding its clients on this journey and has demonstrated that through its continued and successful cloud migrations,” said Bas Diepen, vice president, EMEA Alliances & Channels, Genesys. “These awards were set up to celebrate the exceptional accomplishments of our partner community globally and the work they have carried out for customers in what has been a challenging year.”

This was posted in Bdaily's Members' News section by J M Larsen .