Vodafone partnership drives growth for Hull contact centre firm with "iconic" new offices

A Yorkshire contact centre specialist has announced that it has opened its third office in an “iconic” Hull building as part of an ongoing partnership.

ResQ, headquartered in Hull, has selected the Hammonds of Hull building as the site for its new offices, joining its existing sites at Criterion House in Hull and Spectrum Business Park in Seaham.

The company, which provides outsourced call centre services for brands such as Vodafone, said that the new 33,000 sq ft office will include more than 500 agent stations.

This centre will house team members focusing on Vodafone’s new Pro Broadband service.

Nic Marshall, chairman of ResQ, commented: “It’s an incredibly proud moment for us to be opening an office in such an iconic building, which has been a part of Hull’s city centre since 1821.

“A big part of why we started ResQ was to provide opportunities and careers to people in the local community and it’s unbelievable to think that we’ve created over 700 jobs as part of our partnership with Vodafone.”

Gill Marchbank, ResQ’s CEO, said: “Despite the challenges we’ve faced over the last 18 months, our staff have shown huge amounts of strength and character in continuing to deliver a world-class service for our customers.

“Our top priority has always been to ensure our people are strongly supported and well looked after because without them, none of this would be possible.

“It will be great to see them enjoy the new space in Hammonds whilst continuing to adhere to the social distancing guidelines.”

Jon Shaw, head of UK Consumer Sales Channels at Vodafone, added: “The new site at Hammonds is impressive and provides a centre of excellence for our fantastic Pro home broadband service.

“ResQ has created a great working environment that is safe, exciting for staff and in an iconic building in a great location.

“Their commitment to employee engagement is admirable and reflects their ability to provide the best possible customer experience.”

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