Member Article

PCI Pal publishes Payments: The Future of Security and CX whitepaper

- Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0 -

PCI Pal® has published a whitepaper aimed at compliance and finance professionals, contact centre heads and customer experience leaders:* Payments: The Future of Security and CX*.

With organisations wishing to strike the balance of providing a seamless and frictionless customer journey, yet ensure the process is both secure and compliant, the Payments: The Future of Security and CX whitepaper, explores a range of topics, with interviews and input from industry specialists discussing the options available.

The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0, which will launch later this year. Additionally, the paper also considers the risks and penalties of non-compliance, the rise of digital during the pandemic, as well as looking at how and where the customer experience and payment ecosystems intersect.

Geoff Forsyth, CISO at PCI Pal said, “The Payments: The Future of Security and CX whitepaper is designed to provide insights, best practice and guidance to organisations that handle sensitive customer data in their contact centres.

“Within the paper, a number of industry experts explore the future of payments, compliance, security, IT and cloud-based security, and customer experience within the contact centre and wider business communications environments. It is a complex area and we are delighted to publish the paper to offer timely insights to those looking ahead at their payment strategies for 2022 and beyond.”

Visit the PCI Pal website to download a copy of the whitepaper.

This was posted in Bdaily's Members' News section by PCI Pal .