Member Article

Mercedes-Benz of Stockport celebrates outstanding second year

LSH Auto is celebrating a remarkable second year of trading at its flagship site, Mercedes-Benz of Stockport, despite the challenges of the last 18 months.

The state-of-the-art, purpose built, three storey facility launched in August 2019 and has become the most popular Mercedes-Benz destination in the North West, attracting an unprecedented number of new customers and sales leads.

Over the last 12 months, the business has grown new car sales by more than 47% and used car sales by 72%, despite the UK lockdowns.

Martyn Webb, Managing Director of LSH Auto, said: “Mercedes-Benz of Stockport has had a fantastic first two years of trading. I’m proud of our team who have worked incredibly hard to overcome the challenges of the global pandemic over the past 18 months. Our ongoing commitment to delivering the best possible service to our customers has put us in good shape and we’re looking forward to continuing to grow the business into 2022.”

Stefan Bowett, became the new Dealer Principal of Mercedes-Benz of Stockport in November 2020, having previously led LSH Auto’s Whitefield operation. The new Dealer Principal already has an affinity with the area, having worked at the old Mercedes-Benz of Stockport site from 2013 to 2018 as a used car sales manager, new car sales manager and general sales manager.

Stefan said: “I jumped at the chance to lead the team in Stockport and return to where I initially built my career. Mercedes-Benz of Stockport is now our flagship site attracting more customers than could have been imagined.”

Mercedes-Benz of Stockport has two buildings at the flagship site. Its 13,492sqm showroom – the Autohaus is a retail space for new and used cars and is also home to an aftersales facility with 30 workshops and two MOT testing bays. The 17,166sqm purpose-built high-tech Body, Paint and Repair Centre operates as LSH Auto UK’s regional Used Car Preparation Facility and Parts Distribution Centre.

Stefan continues: “In addition to the sales growth that we’ve achieved this year, our aftersales team have delivered significant growth and our high-tech body, paint and repair centre has continued to support customers in getting their vehicles back on the road and looking as good as new.”

In 2019, LSH Auto launched a full digital platform to enable customers to browse online, book a solo test drive from their home, buy online and choose either click and collect or home delivery. The service has been incredibly popular and the LSH Auto customer experience team have helped thousands of customers over the phone or via online chat and emails over the past 12 months.

Martyn Webb concludes: “Mercedes-Benz of Stockport has set a new standard in the UK luxury vehicle retail industry by responding to our customers’ desires and needs. We’re constantly looking for new ways to improve our service and we’re grateful for the continued support that we receive from our customers.”

This was posted in Bdaily's Members' News section by Anna Thomas .