Member Article

Ventrica announce Jamaica launch

Ventrica is the first British-based BPO to open in Jamaica

Ventrica, the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Ventrica is one of Europe’s leading customer service outsourcing partners and plans to create in the region of 300 new jobs in the Montego Bay area in 2021/2022.

Dino Forte, CEO & Founder, Ventrica commented: “We chose Jamaica because of its strong synergy with British and Western culture, the ease of doing business, it’s highly educated and English-speaking workforce, competitive costs and quality infrastructure. It is also a highly experienced BPO destination already servicing global brands. Montego Bay has a solid reputation as a hub for BPO operations in Jamaica due to the availability of good contact centre space, great staff, a solid and stable communications and technology infrastructure and let’s not forget, great beaches. All these things combined convinced us to expand into Jamaica. We are grateful for the strong support we have received from the Jamaican Government - JAMPRO, The Department of International Trade and the British High Commission.”

Acting British High Commissioner to Jamaica, Daniel Shepherd commented: “UK investment in Jamaica continues to diversify as Ventrica becomes the first British-based BPO to set up shop in Jamaica, providing hundreds of needed jobs in a time of uncertainty. It is a positive signal to prospective investors looking at this market. Our trade team in Kingston played its part and is here to provide valuable expertise and help to forge linkages that will add value to both our economies.”

Norman Naar, Vice-President from JAMPRO added: “We are pleased with Ventrica’s announcement to launch in Jamaica. Having supported their decision-making process, over the past five months, we are confident their presence in Jamaica will be a success.

In addition to a commitment to global expansion, Ventrica is investing heavily in the very latest digital communication technologies and is currently working on a new multilingual hub in Europe to further expand and continue to grow language capability.

Ventrica confirms that this launch is an opportunity for growth and that no jobs will be lost in the UK as a result of this expansion.

This was posted in Bdaily's Members' News section by Ventrica .