Customer service centre set to create 350 new jobs in Sunderland

A customer service firm is opening a new base in Sunderland’s Doxford International Business Park and potentially expanding staff numbers to over 1,000.

ECO (EC Outsourcing), which was established in 2013 out of Boldon Business Centre, supports clients in a range of sectors - in particular the energy sector.

According to the firm, the new Sunderland office, at Solar House, will provide additional capacity for the business to grow, having won new contracts including with Electricity Supply Board.

Phil Westoby, chief executive of the North East business, said: “We’ve won a number of significant projects that mean we are in a position to expand the business quickly, with an additional office that will become our customer service focused hub, creating new jobs and opportunities for local people.

“I’ve been involved in contact centres across the UK for over 25 years but always been attracted to the North East by its hard working culture, friendly people and accent. That’s why I decided to grow the business in the region.

“The additional space will allow us to focus the teams in Sunderland and Boldon on customer service and sales functions respectively, with some home-based staff able to work flexibly.”

Councillor Graeme Miller, leader of Sunderland City Council, said: “We have a proud track record of attracting investment into Sunderland in financial, professional and business services, and this latest announcement of 350 new jobs follows a string of additional new roles created by businesses including Barclays and Bellway. 

“We’re thrilled to welcome ECO to the city, creating more jobs and opportunities for local people.”

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