Member Article

Award win for customer service champions Cartime

Prestige car supermarket business Cartime, which operates from sites in Bury and Rochdale, has won an Extra Mile Award that recognises excellence in customer service and community support. The award from MotoNovo Finance identifies and celebrates outstanding dealer partners that have gone above and beyond for their customers or community. Cartime was awarded with the Northern Partnership Award, and it follows the introduction of innovative new online services by the business, not only to adapt to the shift in consumer buying habits post Covid, but as part of its ongoing drive to provide customers with a great digital and in-person experience when buying a used car.
Cartime operates from three sites in the North West; its flagship operation on Bell Lane, a 4×4 Centre also in Bury and a showroom in Rochdale. It is one of the fastest growing independent used car dealerships in the region stocking more than 1,000 vehicles, from family saloons and 4x4s to high-performance sports models. Cartime founder Matt Kay says: “This award is a fantastic indication that all of the positive changes and hard work by the Cartime team are enabling us to exceed customer expectation. We’re continually striving to listen to feedback and enhance our service across all areas of the business to stay ahead in this competitive sector, and it’s with thanks to MotoNovo for recognising our efforts with this accolade. “Changes to consumer needs during the pandemic made us analyse all of our business operations in detail and increase our focus even more on the customer, who increasingly wants to be able to shop both online as well as call on our experienced team for advice when visiting the showrooms.
“As a fast growing business, we are always trying to adapt and evolve to ensure we have the correct processes in place to make certain our customers are receiving the best levels of service and support. This has been a key driver for us over recent years and I believe our commitment to building and developing a team focused on nothing but improving the experience of our customers has been the driving force behind our win.” MotoNovo’s Extra Mile Awards are a brand new initiative for 2021 to help recognise and celebrate the finance company’s network of over 2,000 dealerships, with an annual awards ceremony. The awards help to shine a spotlight on the hard work these dealerships are doing to support customers and their community. MotoNovo’s sales and support teams nominate dealers every quarter across the Northern, Southern and Major Accounts divisions.

This was posted in Bdaily's Members' News section by Kirsty Hunt .