Member Article

WISAG Facility Service calls on askporter to help drive digital engagement strategy through AI adoption

Leading German-based facilities management and service provider, WISAG Facility Service, has selected London-based Artificial Intelligence [AI] tech firm, askporter, to significantly enhance their customer experience through an autonomous AI platform.

Rebranded as ‘ELLIE’, the platform has been developed as part of a transformative digital customer engagement strategy, enabling WISAG’s clients to manage both existing and new services via the askporter solution.

As a highly configurable platform developed to seamlessly manage and respond to human interaction, WISAG is also offering ‘ELLIE’ as a value-add service to their client base – enabling businesses worldwide to integrate the AI platform into existing workflows and create end-to-end automation.

Finalised in November 2021, this new strategic agreement and partnership demonstrates WISAG’s commitment to embracing new technologies to help drive a greater standard of service delivery.

The three-year contract covers a range of the firm’s services, including cleaning, maintenance, and valet services.

Till Eichenauer, Head of Digital Transformation & Innovation at WISAG, confirmed: “We see ourselves as a part of a large digital ecosystem and are therefore very pleased to be working with a tech expert like askporter. Enhancing our customer experience through an autonomous AI platform is a very complex project which can only be mastered by working together as partners. We are convinced, that ELLIE will help both our clients and our own employees manage housing and offices more efficiently.”

Established in December 2016 by CEO, Tom Shrive, askporter was initially launched as an effective management solution for the property sector – enabling facilities and property management providers to benefit from the platform’s capability to eliminate repetitive, outdated, and time-consuming tasks.

Over the last two years, Tom and the askporter team have invested time and resource into the redevelopment of the AI platform, culminating in a highly configurable solution that can successfully deliver end-to-end automation across both public and private sectors.

Lee Morris, Chief Commercial Officer for askporter, said: “We are thrilled that WISAG has recognised the potential that our platform brings in transforming and accelerating their digital customer engagement strategy.

“In an increasingly digitised world, artificial intelligence enables firms to push the level of customer service they can offer further than ever before while giving clients greater autonomy over how the services they use are effectively managed.

“Given the strength of the results we’ve already garnered with WISAG, we are excited by the prospect of rolling out the platform to other Enterprise organisations in the near future, thereby bringing the power of AI to the forefront for many more customers.”

This was posted in Bdaily's Members' News section by Greg Wheatcroft .