Member Article

LSH Auto delivers record performance for Mercedes-Benz Vans

Sales of Mercedes-Benz vans and aftersales support services for Vans customers are going from strength to strength at LSH Auto.

The business has doubled its sales of vans in 2021, from its dedicated Mercedes-Benz Vans sales teams based in Stockport and Birmingham, and has grown its Vans aftersales business by 350% over the same 12month period.

The growth in aftersales is thanks, in part, to the launch of an enhanced van maintenance and repair service at Macclesfield, in addition to the existing Stockport and Birmingham teams. Another addition in 2021 was the launch of LSH Auto’s Mercedes-Benz Service24h team, providing round-the-clock MobiloVan emergency support to customers across the North-West and Midlands.

All Mercedes-Benz Service24h teams are targeted by the brand to have customers back on the road within 135 minutes of their breakdown. In 2021, the LSH Auto team achieved the best performance of any Mercedes-Benz Vans retailer in the UK, meeting this target for 89.7% of customers. Across the year, 90% of callouts were repaired at the side of the road.

James Cubitt, General Manager for Vans & Corporate VIP at LSH Auto, said: “We have more and more customers coming to us for everything from their initial van purchase through to ongoing servicing, maintenance and roadside assistance. They know that they can rely on our team to keep their vehicles running reliably and efficiently.”

Mercedes-Benz Vans’ industry-leading MobiloVan service is free of charge to those whose vehicles are still covered by their three-year, unlimited mileage manufacturer’s warranty, and thereafter, provided the last service was by an official Dealer. Expert technicians who fit only genuine parts fix breakdowns at the roadside before sending drivers on their way.

Off the back of this success, LSH Auto is recruiting for a number of positions across Birmingham, Solihull, Tamworth, Stockport, Macclesfield and Whitefield from technicians, aftersales and sales executives, to parts operatives, customer experience team members and central support roles.

Martyn Webb, Managing Director of LSH Auto, said: “I’m proud of our team for delivering outstanding customer service. Our Service24h record is one of the best in the UK, which is a good achievement. We are delighted to be expanding our team. It’s certainly an exciting time to join the business, with opportunities for specialist Mercedes-Benz training and to enjoy working in our world-class facilities.”

This was posted in Bdaily's Members' News section by Anna Thomas .