Newly established North East telecoms company expands with local people at the forefront

A North East telecoms company is bringing people, communication, and technology together to help businesses and organisations thrive in today’s post-pandemic world.

With a personalised, customer-focused approach and plans to fill the gap left by “faceless” national competitors, Newcastle based LM Global Telecoms provide communications and business systems, which gives clients the ability to work from anywhere, productively, and securely.

The new company was created to be the antithesis of large, national telecoms companies, which “secure new clients with promises of 1-2-1 service only to quickly relegate them to dealing with anonymous call centres”. Instead, Newcastle’s LM Global has a friendly and professional, customer-first philosophy at its heart.

LM Global director Gary Luther explains: “In 2019-20, there were a series of acquisitions by national telecom organisations of North-East businesses, including the company we previously worked for. With this, we saw first-hand the changes enforced by the nationals which had a detrimental effect on our customers.

“All customer service issues were directed to a national call centre based in their HQ, including high value clients who were now put in a call queueing system behind SMB’s. No prioritisation on calls or personal account managers led to customer frustrations, dissatisfaction and eventually looking for a new supplier.”

LM Global was created by company directors Terry Lewis, Gary Luther, and Mike Mead, and has seen substantial growth in its first 12 months, going from one to nine employees in that time. It has since added two more staff and has plans to recruit further personnel during 2022.

Terry Lewis added: “Seeing the issues and customers leaving because of diluted and non-personal service, not only in our place of work but also in other businesses who had been acquired across the region, we spotted the opportunity to become that supplier which those customers still look for.”

Mike Mead concluded: “We have got our business off to a very exciting start, but we have even bigger and more ambitious plans for the future. Investing in more staff members represents our commitment and drive in business development and continues to build our presence within the industry.”

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