Member Article

Oakleafe complete national awards hat trick as judges praise their customer service and use of smart technology solutions

Insurance claims specialist Oakleafe Claims have been crowned as the UK’s Loss Assessor of the Year for the third year in a row.

Judges at the prestigious British Claims Awards 2022 commended Oakleafe’s high standards of customer service, transparency and clever use of technology.

A family company, dating back eight generations, Oakleafe has a 42-strong team across the UK.

Midlands Regional Manager, Grant Williams, who runs a team based at Trent House, Stoke-on-Trent, said: “It’s a huge honour to win Loss Assessor of the Year in each of the last three years especially as the British Claims Awards are judged by our peers in the industry.

“Winning is recognition for our team who show highest standards and careful attention to detail on every claim. Our customers trust us to take on their insurance claim and ensure they get the outcome they deserve, we are there to take away pain and ensure customer peace of mind.”

Oakleafe has developed an industry leading customer portal which allows customers to follow their claim through from start to finish. The company works with claimants from individual householders through to large companies.

The citation from the judges said: “The winner of Loss Assessor of the Year is highly client-focused, always aiming to go further to ensure that they are suitably covered and educated about their policies. The winner is also a digital native, capable of meeting clients where they’re most comfortable while managing their claims transparently and efficiently.”

Grant explained that when an insurance claim is made the insurance company will use a loss adjuster to investigate. The claimant can use a loss assessor to support their claim. A Loss Assessor will prepare and present an insured party’s claim and this can lead to claims being paid more quickly and ensure the fairest available settlement.

This was posted in Bdaily's Members' News section by Nigel Howle .