Member Article

Why charities need to keep home movers close to their heart

There are unprecedented numbers of people moving house. At the beginning of July there were 1.45 million households progressing through the moving journey. And despite the cost-of-living crisis research shows that appetite to relocate is not diminishing. In fact, close to half a million households have said that they want to move in the near future.

So why is this important to charities?

There are two reasons.

The first is that the property market is running hot. House prices have risen significantly. According to the Property & Home Movers Report Q2 2022 the average asking price across the UK is £433k compared to £360k in Q2 2019, an increase of nearly 20% in two years. And when house prices rise – so too do legacy gifts. Latest figures from the Legacy Monitor benchmarking programme reveals that legacy income totalled £1.69bn over the last 12 months. This equates to a 15 per cent rise on the previous year and is due to rising bequest values. The analysis shows that the average value of residual gifts received increased by 7.3 per cent in 2021/2, bolstered by the continued rise in house prices. The Property & Homemover Report shows that there was particularly rapid growth in house prices in Wales (29 per cent), The South West and North West of England (25 per cent respectively). By understanding where house prices are rising the most charities can more effectively target their legacy communications to focus on these areas and continue to grow bequest income.

The second reason that property data is important to charities is not so positive. A study by Wilmington Millennium revealed that people who move house assign charities to the bottom of the list of organisations they inform of their new address, presenting a challenge to maintain currency and accuracy of donor data. Three quarters of home movers fail to tell the charities they support that they have moved house. Instead they give top priority to employers, schools, government agencies and financial services. The third sector is ranked lower than the milkman, window cleaners and magazine subscriptions. Indeed, when people were asked who they would inform on moving house, charities were ranked among the ‘non-essential to inform’ organisations, including retailers and entertainment providers such as gym and bingo memberships.

With the number of donors and the value of gifts both in decline due to the strain being placed on consumers disposable income, losing touch with supporters is potentially catastrophic for fundraisers. It is therefore critical to understand when donors are in the home moving journey so that relationships can be maintained and nurtured during this difficult time for both consumers and charities.

This was posted in Bdaily's Members' News section by TwentyCi .