Member Article

Solmar celebrates another top award from Feefo

One of the UK’s leading villa holiday companies is celebrating after achieving the highest accolade in the Feefo Trusted Service Awards.

Midlands-based Solmar Villas again received a platinum ranking from Feefo, an independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience.

The Platinum Trusted Service Awards is given to businesses which have achieved gold standard for three consecutive years – to do that, businesses need to get at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 in the calendar year.

Solmar chief executive Julie Blake said: “It’s fabulous news that we are starting the new year with another platinum award from Feefo.

“The Feefo ranking is very special to us because ultimately it comes from our customers, and we are very grateful that time and again they take the trouble to leave a review. And because the reviews are verified by Feefo, we know the feedback we get is genuine and honest.

“Our customers are at the heart of everything we do. That’s not just a slogan – making sure our customers have the best holiday experience possible is the core of our ethos.

This year we are adding even more destinations to our collection but the things that people love about Solmar – top quality villas, private swimming pools, in-resort reps, to name a few – will never change.“

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo chief executive Tony Wheble said: “I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Solmar for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

Feefo noted research from the Institute of Customer Service which showed that consumer complaints rose to 17.3 per cent in the second half of 2022, making Solmar’s exceptional ratings even more impressive.

Solmar has 1,500 stunning villas across the Mediterranean and Europe, with Kos and Ibiza newly added to the portfolio and more new destinations to be added.

With in-resort villa managers, ABTA reassurance and more than 30 years of experience, Solmar Villas is firmly established as one of the UK’s leading providers of villa holidays.

Villas range from cosy two-bedroom properties for romantic getaways to a seven-bedroom villa which is perfect for a big group.

All villas have pools and are fully equipped with everything needed for the perfect holiday. For more information and to book, visit www.solmarvillas.com/

This was posted in Bdaily's Members' News section by Melanie Boulter .