Member Article

Revolutionising Hospitality: How SPARK EPoS is Changing the Game and Causing a Stir Across the UK

In recent years, the hospitality industry has undergone a rapid transformation fuelled by technological advances and changing consumer preferences. This shift has only been accelerated by the COVID 19 pandemic, which has made businesses rethink their approaches and use innovative solutions.

The outdated systems and manual processes that have been the norm for decades are no longer enough to meet the needs of modern customers. To thrive in this competitive landscape, hospitality businesses need to be more customer-centric, data-driven, and adaptable than ever before. This is where Newcastle-based smart tech firm, SPARK EPoS, comes in, offering a comprehensive software and robotics solution that aim to revolutionise the industry.

Having already made waves in the hospitality industry with its innovative technology, the startup is now preparing for its next phase of growth. The company has announced its intention to raise £1 million in seed funding to further expand its offerings and outreach.

Passionate about problem-solving, SPARK’s Founder & CEO, Eric Guo, believes technology is the key to increasing sales and reducing operational costs.

SPARK’s solutions offer an affordable service to hospitality businesses, giving them an edge over their competitors in an increasingly competitive market. At the core of SPARK’s development lies its cutting-edge software solutions, which are the mainstay of the company’s offerings. Their all-in-one smart epos software solution, the complete toolkit for hospitality businesses, stands out with its unparalleled functionality and adaptability. While robots may grab headlines and pique curiosity, it is SPARK’s software that is the cornerstone of their business.

Their comprehensive solution caters to the entire hospitality industry, allowing businesses to streamline operations and deliver exceptional customer experiences. SPARK’s suite of robotics solutions, including service, cleaning, and hotel robots, complement their software offering, culminating in a truly comprehensive package. The recent launch of the UK’s first Butler Bot W3 at the Maldron Hotel Newcastle is a testament to SPARK’s commitment to innovation and excellence. “We are excited to continue innovating and pushing the boundaries of the hospitality industry. Our aim is to give you the tools to shine and succeed in an increasingly competitive market,” says Guo.

Founded in 2019, SPARK EPoS has already made a name for itself within the industry, despite the challenges imposed by the COVID-19 pandemic. The startup has established a strong client and partner base that includes popular chains like Cosmo and Yo! Sushi, resulting in significant sales traction to date. The company now aims to further scale its business and expand operations while boosting marketing efforts to better onboard customers. The timing couldn’t be better, as the global EPoS market is experiencing substantial growth, providing ample opportunity for SPARK EPoS to make a meaningful impact and cement its position as a leading player in the industry.

To ensure its success, the company has taken steps to bolster its expertise and connections beyond the North East. Earlier this year, SPARK EPoS expanded its board of non-executive directors.

The company has also recently welcomed Yang Long, Assistant Professor Durham University as its new co-founder. Long’s expertise in big data analytics, computer vision, and machine learning will be instrumental in driving the company’s vision forward. His expertise includes research on big data analytics, computer vision, and machine learning.

“Yang Long joined as our co-founder,” said Guo, “we’re now ready to begin exploring how we can bring AI to data analytics and ‘supervised machine learning’ into the big picture.”

This essentially means introducing AI modules specifically designed to provide intelligent user experiences by utilising the data generated from the EPoS infrastructure that bring tangible benefits to hospitality operators. SPARK’s AI engine is set to significantly improve usability and result in reduced operational and training costs. SPARK’s intelligent reservation system utilises deep attention models to understand customers’ specific requests handles routine requests and assist customers to retrieve information efficiently, such as availability, cancellations, sales, offers, pre-orders, and deliveries. This helps streamline the reservation process and increases customer satisfaction. SPARK’s intelligent customer services leverage AI content analysis to provide quick and accurate responses to inquiries, saving time and enhancing the customer experience.

Its staff management flow powered by deep time-series modeling, enables to predict customer flow in real-time and make suggestions based on contextual information, such as events and holidays. This ensures that operators can efficiently manage their staff and deliver excellent service during peak periods. Finally, SPARK’s stock management system is supported by an intelligent fine-grained graphical model that provides predictive alerts and recommendations based on consumption patterns. This enables operators to manage their inventory more effectively, reducing waste and optimising profits.

Despite the significant changes that have occurred in the hospitality industry, including various innovative solutions adopted by hoteliers and restaurants in response to the pandemic, it is evident that there is still a long way to go. While many have taken proactive measures to keep up with the evolving market and customer demands, there is still a need for smart, comprehensive solutions to address the hospitality challenges.

Announcing their commitment to revolutionising hospitality businesses, Eric Guo expressed his excitement about the company’s progress thus far, and his vision becoming a reality.

The company’s AI modules, combined with its existing cutting-edge software and robotics solutions, will offer unparalleled functionality and adaptability and will transform the industry, allowing operators to optimise their operations, improve customer experiences, and stay ahead of the competition.

With significant traction to date, new partnerships, and its unparalleled software and technology offerings, SPARK EPoS is well-positioned to meet the industry’s evolving needs and lead the charge in revolutionising the sector. The right investor on board will help cement SPARK EPoS’s position as a leading player in the hospitality tech space and accelerate its growth trajectory.

This was posted in Bdaily's Members' News section by SPARK EPoS .