Middlesbrough based tech company first to integrate ChatGPT in “major milestone”

Middlesbrough based tech company, EvaluAgent, has become the first to integrate ChatGPT into its call centre software in a major milestone for the industry.

EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities with its award-winning AI-powered Quality Assurance and Performance Improvement platform. Its clients include Music Magpie, Vitality, Ubisoft and Samsung.

Its contact centre software, now with SmartScore powered by Chat GPT, can score agent interactions at the click of a button, giving assessors a fast and accurate tool to evaluate conversations.

It will reduce the time it takes to evaluate calls with customers and improve the consistency of scoring. OpenAI recently launched its latest version of the AI model, GPT -4.

Jaime Scott, CEO and co-founder of EvaluAgent, commented: “Innovation has always been a major focus for us so we’re thrilled to be the first call centre quality assurance software provider to successfully integrate Chat GPT.

“It’s a major milestone for the industry and will make a huge different to our clients’ businesses; not only in the nuts and bolts of quality assurance, but also in retaining good people.

“It’s game-changing technology that gives our clients a significant competitive advantage, enhancing efficiency and helping deliver excellent customer service.” SmartScore launches to EvaluAgent customers in April 2023.

By Matthew Neville – Senior Correspondent, Bdaily

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