London software company bolsters growth with “innovative” airline partnership

An “innovative” digital intelligence solution from London software company Zamna is being piloted by Mexico’s largest airline Volaris, it was announced today.

The partnership will focus on improving efficiency during airport check in for international flights at Mexico City International Airport, reducing time in queues. Zamna’s digital intelligence verifies data, invisibly behind the scenes, for passengers before they arrive at the airport.

This enables Volaris to instantly confirm that the identity and travel documents provided by each passenger are compliant with the multitude of travel regulations. This new solution demonstrates Volaris’ commitment to innovation and its passengers’ needs.

Eliminating the need for Volaris to “excessively” verify passengers travel documentation when they arrive at the airport, the carrier aims to drastically speed-up pre-flight check-in processes, promoting a “more seamless experience” for guests at what is Latin America’s busiest airport by passenger traffic.

Serving 71 airports across Mexico, United States, Central America, Colombia and Peru, the pilot will initially cover two city-pairs; the first route between Mexico City and Los Angeles Airport (LAX), and the second, more complex route, between Guadalajara and Los Angeles Airport (LAX), involving stricter travel requirements.

Rodrigo Tame, Zamna’s LATAM representative, commented: “Without Zamna’s solution in place, Volaris staff are required to process and check travel documents - every single time a passenger flies. This process is not only costly, time-consuming and labour-intensive, but has a significant impact on the passenger.

“Zamna’s technology removes this process from the airport. Using invisible digital intelligence, passenger documentation is verified and checked against a dynamic, live regulatory checklist according to travel destination.

“As the first airline in the Latin American region to integrate Zamna’s digital intelligence technology, I am thrilled to see strong leadership in Volaris take an innovative approach to improving passenger experience, while simultaneously impacting the airline’s operating costs.”

Carlos Alberto Gonzalez, IT director at Volaris, added: “We are particularly keen to reduce check-in time as much as possible through technology and innovation. What’s more, as an ultra-low-cost airline, we must ensure that everything we do is mission critical.

“Our goal in partnering with Zamna, is to not only improve the experience for the passenger, but to see benefits on the operation cost side as well. Each time somebody checks in digitally, it will reduce the labour and associated costs previously needed on the check-in desk.”

By Matthew Neville – Senior Correspondent, Bdaily

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