Member Article

Medallia announces Simonetta Turek as new Chief Product Officer

Medallia, the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer. Turek brings decades of leadership with a focus on innovation and customer experience globally. She will lead product management and design at Medallia as a member of the executive leadership team.

“By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team. Her passion for customer success, AI, machine learning, and driving results at scale will be invaluable as we accelerate and expand what we bring to our customers,” said Joe Tyrrell, CEO at Medallia. “With our existing world-class customer and employee experience solutions at Medallia, this exciting addition to our leadership team gives us a phenomenal opportunity to create even more competitive advantages for our clients.”

Turek is a proven executive product leader with an impressive background in delivering innovative solutions to the market at global technology companies like Genesys, Nokia, and AWS. Most recently she was GM of the Customer Experience Products division at Twilio.

“I am excited to step into the Chief Product Officer role at Medallia and help to continue to deliver high-value product development for our clients,” said Turek. “The customer and employee experience landscape is prime for innovation. Medallia’s deep domain expertise, proprietary data, and powerful artificial intelligence give us an incredible opportunity to accelerate that and help the largest companies in the world deliver more personalised experiences to their customers and employees.”

Medallia Experience Cloud, the leading enterprise experience platform used by the largest and most-admired brands in the world, captures signals across in-person, digital, and contact centre interactions along with social media, transactional, and operational data, and democratises insights across the enterprise in real time. By enabling everyone from the front-line to senior leadership to make the right decisions and take immediate action, organisations are delivering more personalised experiences at scale using Medallia’s AI.

This was posted in Bdaily's Members' News section by P Adams .