Tourism businesses commit to making the North East an accessible destination

Tourism businesses from the North East gathered this week to celebrate Purple Tuesday, recognising the importance of creating accessible experiences for visitors and residents.

Renowned for a famous warm welcome, the region’s industry showed a commitment to ensuring their visitor experiences are accessible and inclusive, recognising that small changes can have a huge impact.

At the event, held at Crowne Plaza in Newcastle, businesses heard from industry expert, Chris Veitch from Access and Inclusion UK about ways to improve their offer for people with access needs, from businesses who have implemented processes and tools to improve their visitor experience and directly from service users.

As part of the Everybody Welcome initiative, funded by North of Tyne Combined Authority and delivered by Destination North East England, businesses across the region have been accessing support, industry expertise and tools to increase their share of England’s £15.3 billion accessible tourism market.

Everybody Welcome helps improve experiences for visitors, ensuring visitors, including those living in the region with hidden and physical disabilities, can experience the destination with confidence.

Purple Tuesday is a global social movement for improving the customer experiences for people with access needs and their families 365 days a year. Tourism businesses attending the event were encouraged to make a public commitment to improve accessibility and practices, ensuring that customers with access needs have a more inclusive and positive experience.

Destination North East England has set out an ambition and commitment to driving the accessibility agenda across the regional visitor economy, celebrating, and driving quality within the industry.

Destination North East England is led by NewcastleGateshead Initiative (NGI) on behalf of the region, working with delivery partners Visit Northumberland and Visit County Durham and working in partnership with all seven local authorities.

Ian Thomas, Visitor Economy Director, NGI, said: “Government wants the UK’s tourism offer to be considered the most accessible of any in the world and to maximise the value of the ‘purple pound’, which is the spending power of people with access needs.

“There are 1.8 billion disabled people in the world, representing 17% of the population and our region is committed to ensuring that visitors with access needs receive the warmest possible welcome.

“Ensuring the North East is playing its part in making the UK the most accessible visitor destination in Europe, is a key priority for the visitor economy here. We hope that through the Everybody Welcome initiative, businesses feel empowered to continuously improve their offer so that any visitor receives the same excellent welcome the North East is so famous for.”

By Mark Adair – Correspondent, Bdaily

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