I’m a member of the team behind CustomerSure – software that makes it very quick and very easy to gather and act on customer feedback. We also publish hints, tips and business improvement advice on our blog at [www.customersure.com/blog/](http://atwww.customersure.com/blog/). I’d love to talk to you about how your business currently manages feedback and help you figure out how to improve it. Let me know what you’re up to at: [chris.stainthorpe@customersure.com](mailto:chris.stainthorpe@customersure.com)